Changing IT provider, without the risk.
Unhappy with slow responses, unclear invoices or an IT provider who holds all the passwords? We take over with a documented, step-by-step handover.
How do you switch IT providers safely?
Switch IT providers safely by first auditing and documenting everything you have, moving all admin passwords and domain access into an account you own, running both providers in parallel for a short period, and only then ending the old contract. Check your notice period before you start.
Six steps to a clean handover.
You stay in control of every step, and nothing is switched off until the new setup is confirmed.
Discovery call
We understand what isn't working with your current provider and what you need.
Audit and inventory
We document your systems, accounts, licences and contracts, with your current provider's cooperation where possible.
Credential handover
Admin passwords, domain access and vendor portals are moved into a secure vault that you own.
Parallel running
We monitor and support alongside the outgoing provider until the handover is complete.
Stabilise
In the first 30 days we fix the urgent risks found in the audit.
Business as usual
Normal support, monthly reports and your 12-month roadmap begin.
Why businesses switch to FortuXpert
- Requests take days to get a reply
- Nobody explains what you are paying for
- Only the provider knows the passwords
- Security and backups are never reviewed
- Each problem is billed separately
- The provider doesn't cover networking, CCTV or Microsoft 365
Questions, answered.
Do we need to tell our current provider?
Yes, but only once you have decided. We help you request admin credentials and documentation in writing.
What if our provider won't hand over passwords?
Most accounts, such as your domain and Microsoft 365, can be recovered by the legal owner. We guide you through the recovery process.
How long does a switch take?
Usually two to four weeks, depending on the notice period and the size of your setup.
Ready for an IT provider you can rely on?
A free, no-obligation review of your email, network, security and backups, with a clear written plan.