IT AMC (Annual Maintenance Contract)
An IT AMC gives you planned maintenance and fast support for your computers, servers, network and printers for one fixed yearly fee. Instead of paying for every call-out, you get scheduled checks, a named team and agreed response times.
What is an IT AMC?
An IT AMC (annual maintenance contract) is a yearly agreement in which an IT company maintains your computers, servers, network and printers for a fixed fee. It usually covers preventive maintenance visits, remote and on-site support and agreed response times, so IT costs are planned rather than paid per call-out.
Do any of these sound familiar?
If two or more apply, it's worth a free assessment.
- You pay for every engineer visit separately
- Printers, Wi-Fi and PCs fail at the worst time
- Nobody checks backups or antivirus until something goes wrong
- Your IT costs are impossible to budget
IT AMC, handled end to end.
Every engagement is scoped to your business. This is what a typical engagement covers.
Preventive maintenance visits
Scheduled visits check PCs, servers, network equipment, printers and CCTV, and fix small issues before they cause downtime.
Remote and on-site support
Users get help remotely first, with on-site visits when hardware or network problems need hands on.
Covered asset register
Every device in the contract is listed, so cover is clear for both sides.
Health checks
Antivirus, patches, disk health and backup status are checked on every visit and reported.
Agreed response times
Priority levels and response targets are written into the contract, not left to goodwill.
Maintenance reports
After each visit you get a short report: what we checked, what we fixed and what needs attention.
Five clear steps, no surprises.
You know what happens at each stage, and what it costs, before we start.
Site survey
We list every device, user and site, free of charge.
Quote
A fixed yearly price, with visit frequency and response times stated.
Onboarding
We record passwords, configurations and warranties in documentation you own.
Maintain
Scheduled preventive visits plus support whenever users need it.
Renew and review
An annual review of incidents, risks and next year's priorities.
What changes for your business.
One fixed yearly cost for IT maintenance
Fewer breakdowns through preventive checks
A team that already knows your setup
What to look for in an IT AMC in the UAE
Practical advice from our engineers, whether or not you work with us.
What a good AMC should include
An IT AMC should list every device it covers, the number and frequency of preventive maintenance visits, how support requests are raised and the response target for each priority level. It should also be clear about what is excluded, such as spare parts, new projects or work outside business hours. If a contract doesn't state these points, ask before signing.
How AMC pricing is calculated
AMC prices in the UAE are usually based on the number of users and devices, the number of servers and sites, how often engineers visit and how fast they must respond. A contract with monthly visits and fast response targets costs more than one with quarterly visits. We quote a fixed yearly price after a free site survey, so the number you budget is the number you pay.
AMC or managed IT?
An AMC suits businesses that want predictable maintenance and support visits. Managed IT services add continuous monitoring, security management and regular planning, usually billed monthly. Many of our clients start with an AMC and move to managed IT as they grow. Our comparison article explains the differences in more detail.
What is the difference between an IT AMC and managed IT services?
An IT AMC is usually a yearly contract focused on maintenance and support visits for a fixed fee. Managed IT services are typically billed monthly per user or device and add continuous monitoring, security management and regular reviews. Many businesses start with an AMC and move to managed services as they grow.
How much does an IT AMC cost?
Cost depends on the number of users and devices, servers, sites, visit frequency and response times. We quote a fixed yearly price after a free assessment.
Which devices does an IT AMC cover?
Typically desktops, laptops, servers, network switches, firewalls, Wi-Fi access points, printers and CCTV. The covered asset list is written into the contract.
Are spare parts included in an IT AMC?
Labour is included. Replacement parts are usually charged separately or covered by the manufacturer's warranty. We state this clearly in the quote.
How often are maintenance visits?
Typically monthly or quarterly, depending on the number of devices and how critical they are. We recommend a frequency after the site survey.
Can an AMC include CCTV and printers?
Yes. Any device listed in the asset register can be covered, including CCTV, printers, Wi-Fi and phone systems.
IT AMC across the UAE and Qatar
On-site and remote delivery for businesses in these areas and sectors.
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