Clear IT support plans, written down.
Three plans for small and medium-sized businesses in the UAE and Qatar. Every inclusion is listed here, and your price is fixed in a written quote after a free assessment.
Compare IT support plans
Essentials
Small teams that want reliable support and maintenance
Fixed yearly fee (IT AMC) · price on quote- Remote and on-site support in business hours
- Scheduled preventive maintenance visits
- Antivirus and patch health checks
- Asset and warranty register
- Visit reports
Business
Growing businesses that rely on email, cloud and remote work
Monthly per user or device · price on quote- Everything in Essentials
- Proactive monitoring and alerts
- Microsoft 365 administration
- Managed endpoint protection and MFA
- Backup monitoring
- Monthly report and quarterly review
Complete
Businesses that want IT and security fully handled
Monthly per user or device · price on quote- Everything in Business
- Managed firewall and security reviews
- Microsoft 365 and server backup with restore tests
- Written disaster recovery plan
- 12-month IT roadmap and budgeting
- Vendor and licence management
All plans can add projects such as Microsoft 365 migration, networking, CCTV or a new office setup. Compare plans in detail.
How every request is prioritised.
Each request gets a priority level. The response target for each level is written into your contract, so expectations are clear on both sides.
| P1 · Critical | Business stopped: email down for everyone, internet or server outage, suspected security breach. |
|---|---|
| P2 · High | A team or key system is affected and there is no workaround. |
| P3 · Normal | One user affected, or a workaround exists. |
| P4 · Request | Planned changes: new starters, software installs, moves. |
Choosing the right plan
Essentials suits small teams that mainly need dependable maintenance and support, billed as a fixed yearly IT AMC.
Business suits companies that rely on Microsoft 365, cloud files and remote work every day and want problems caught before users notice.
Complete suits businesses that want security, backup and planning fully handled, with a written disaster recovery plan and a 12-month roadmap.
Not sure? The free IT assessment ends with a recommendation and a fixed quote.
A clear IT roadmap, not just a support number.
Every managed client gets a written 12-month plan, reviewed every quarter.
Foundations
Documentation, admin access, MFA everywhere, patching and backup checks.
Protection
Firewall review, endpoint protection, email security, restore test.
Productivity
SharePoint and Teams structure, device standards, onboarding checklist.
Plan ahead
Hardware refresh forecast, licence review and next year's budget.
Questions, answered.
Are the plans priced per user?
Business and Complete are priced per user or device per month. Essentials is a fixed yearly AMC fee based on the devices covered.
Is there a minimum contract?
Terms are agreed per client and kept simple. Monthly plans usually run for 12 months, with notice terms written into the agreement.
Can we change plans later?
Yes. You can move between plans as your business grows, usually at the next billing period.
Are projects included?
Projects such as migrations, new offices or network upgrades are quoted separately at a fixed price, so the monthly plan stays predictable.
Ready for IT that just works?
A free, no-obligation review of your email, network, security and backups, with a clear written plan.