# IT Support Plans in Dubai & Qatar: AMC & Managed IT

Canonical: [IT Support Plans in Dubai & Qatar: AMC & Managed IT](https://www.fortuxpert.com/plans)

Locale: en

Purpose: Compare FortuXpert's IT support plans for SMEs in Dubai, Abu Dhabi and Qatar: Essentials (IT AMC), Business and Complete managed IT. Every inclusion listed.

Content updated: 2026-11-04

Source revision: local-2026-11-04

Maintenance owner: FortuXpert (hello@fortuxpert.com)

[Topic map](https://www.fortuxpert.com/llm/topics/company.md) · [Complete scoped map](https://www.fortuxpert.com/sitemap.md)

## Clear IT support plans, written down.

Three plans for small and medium-sized businesses in the UAE and Qatar. Every inclusion is listed here, and your price is fixed in a written quote after a free assessment.

- [Book a free IT assessment](https://www.fortuxpert.com/contact)

## Compare IT support plans

### Essentials

Small teams that want reliable support and maintenance

Fixed yearly fee (IT AMC) · price on quote

- Remote and on-site support in business hours
- Scheduled preventive maintenance visits
- Antivirus and patch health checks
- Asset and warranty register
- Visit reports

[Learn more for the Essentials plan](https://www.fortuxpert.com/services/it-amc-annual-maintenance-contract)

MOST CHOSEN

### Business

Growing businesses that rely on email, cloud and remote work

Monthly per user or device · price on quote

- Everything in Essentials
- Proactive monitoring and alerts
- Microsoft 365 administration
- Managed endpoint protection and MFA
- Backup monitoring
- Monthly report and quarterly review

[Get a quote for the Business plan](https://www.fortuxpert.com/services/managed-it-services)

### Complete

Businesses that want IT and security fully handled

Monthly per user or device · price on quote

- Everything in Business
- Managed firewall and security reviews
- Microsoft 365 and server backup with restore tests
- Written disaster recovery plan
- 12-month IT roadmap and budgeting
- Vendor and licence management

[Learn more for the Complete plan](https://www.fortuxpert.com/contact)

All plans can add projects such as Microsoft 365 migration, networking, CCTV or a new office setup. [Compare plans in detail](https://www.fortuxpert.com/plans).

## How every request is prioritised.

Each request gets a priority level. The response target for each level is written into your contract, so expectations are clear on both sides.

- **P1 · Critical:**Business stopped: email down for everyone, internet or server outage, suspected security breach.
- **P2 · High:**A team or key system is affected and there is no workaround.
- **P3 · Normal:**One user affected, or a workaround exists.
- **P4 · Request:**Planned changes: new starters, software installs, moves.

## Choosing the right plan

**Essentials** suits small teams that mainly need dependable maintenance and support, billed as a fixed yearly IT AMC.

**Business** suits companies that rely on Microsoft 365, cloud files and remote work every day and want problems caught before users notice.

**Complete** suits businesses that want security, backup and planning fully handled, with a written disaster recovery plan and a 12-month roadmap.

Not sure? The [free IT assessment](https://www.fortuxpert.com/free-it-assessment) ends with a recommendation and a fixed quote.

## A clear IT roadmap, not just a support number.

Every managed client gets a written 12-month plan, reviewed every quarter.

Months 1–3

### Foundations

Documentation, admin access, MFA everywhere, patching and backup checks.

Months 4–6

### Protection

Firewall review, endpoint protection, email security, restore test.

Months 7–9

### Productivity

SharePoint and Teams structure, device standards, onboarding checklist.

Months 10–12

### Plan ahead

Hardware refresh forecast, licence review and next year's budget.

## Questions, answered.

### Are the plans priced per user?

Business and Complete are priced per user or device per month. Essentials is a fixed yearly AMC fee based on the devices covered.

### Is there a minimum contract?

Terms are agreed per client and kept simple. Monthly plans usually run for 12 months, with notice terms written into the agreement.

### Can we change plans later?

Yes. You can move between plans as your business grows, usually at the next billing period.

### Are projects included?

Projects such as migrations, new offices or network upgrades are quoted separately at a fixed price, so the monthly plan stays predictable.

## Contact FortuXpert

Book a free IT assessment at [https://www.fortuxpert.com/contact](https://www.fortuxpert.com/contact) or email [hello@fortuxpert.com](mailto:hello@fortuxpert.com). FortuXpert serves businesses in the UAE and Qatar.